I am a weekend owner/warrior. I am not a professional or even a prosumer. I bought Ridgid because of the mix of quality, price and (wait…), lifetime warranty. I don`t use my Ridgid drill or shock wrench very often, maybe once or twice a month. This allows me to understand that if the batteries start to rot or the power tools themselves randomly fail, I`m covered no matter when it happens on the road. Honestly, the whole “complicated” way of “being properly registered” is a complete deterrent for Rigid. I have heard and seen some pretty nightmarish experiences that put me off from this brand. I don`t understand how this registration process is so complicated and difficult to validate. As for Ridgid, as well as most other tools sold today, they are not designed for commercial use and barely do so for use throughout the house. To accept the RIDGID® brand lifetime service contract, you must register your RIDGID® brand qualified HAND power tool, stationary power tool or pneumatic tool within 90 days of purchase. Register by logging into www.ridgid.com, click on “Product Registration” and select the appropriate product category.
Log in to your personal account, if you don`t already have one, create an account. Then click on “Register a new product”. Include all eligible information about RIDGID branded products: full model and serial numbers for each serialized device, including batteries and chargers. If you do not have access to the Internet, attach a letter with the following information: first name, last name, email, date of birth, telephone number, address, city, state, zip code, package model number, and model/serial number of all qualified serialized tools, batteries, and chargers, if applicable. Then send the online confirmation print or handwritten letter with your original receipt (it is recommended to make a photocopy of your receipt for your records) and the original UPC of the eligible product packaging to: RIDGID® Hand Held and Stationary Power Tool Technical Service, PO Box 1427, Anderson, SC 29622 for processing and approval. .