The company has not acknowledged its responsibility, but has agreed not to promote a level of Internet speed that it knows or should reasonably know cannot provide consistently at peak times. The agreement also requires the company to ensure that customers receive devices that can provide advertised speeds. LOS ANGELES (CBSLA) – If you are one of the tens of thousands of Von Time Warner customers in California who have had to deal with slow speeds, you may be entitled to a credit on your next bill. “We are pleased to have reached this agreement with California on certain Advertising practices of Time Warner Cable in California prior to our merger in 2016. We have cooperated fully with the review, we have resolved this issue in a comprehensive manner, and it is neither a declaration nor a declaration of responsibility. Charter has made significant investments and continues to invest to improve Internet service across the state, including increasing the entry speeds of our flagship service to 200 Mbps and launching Spectrum Internet Gig. We look forward to continuing to provide our California customers with the best Internet, TV, mobile and voice products and services. In comparison with Los Angeles District Attorney Jackie Lacey`s office, the company will pay $16.9 million in refunds directly to legitimate customers, depending on the type of service they purchased from Time Warner Cable. It also agreed to pay US$1.9 million to the three law enforcement agencies in this case to cover the costs of investigations and prosecutions. In addition, the company will offer three months of free showtime for cable TV subscribers. A free month of Spectrum Choice Entertainment Streaming is offered to customers who only have an Internet service.
“We are pleased to have reached this agreement with California regarding certain Time Warner Cable advertising practices in California prior to our 2016 merger,” Charter said in a statement. “We cooperated fully with the review, we resolved this matter in a comprehensive manner, and this is neither a statement nor a declaration of responsibility.” The money will be refunded to Spectrum customers in 60 days in the form of a single credited monthly invoice. Eligible subscribers receive a one-time credit of about $90 on their bills, according to the district attorney`s office. Eligible customers will receive $90 in the form of a single credited invoice on their invoices. Customers who have received outdated modems and paid for higher internet speeds are entitled to a credit of $180. Spectrum is required to be able to issue credits to all eligible consumers within 60 days. In addition, Time Warner Cable will pay $1.9 million to the three law enforcement agencies, which will be distributed equitably, for costs related to the case. Affected customers automatically see within 60 days a credit of $90 or $180 on their Spectrum bill, DA`s office said.
Customers who have received obsolete modems from Time Warner receive the $90 credit, while those who have received outdated modems and paid for higher speed receive a credit of $180.